Building a dialogue with our stakeholders

We believe that fairness and transparency in our relationships with stakeholders are essential to responsible business conduct.  Given the unique nature of our business and our operations on an international scale, we manage thousands of interactions with our stakeholders every day.  To ensure we are using the most effective channels for listening and to quickly address stakeholders' concerns, we regularly conduct a mapping and analysis of our key stakeholder categories. This process considers the level, frequency, and duration of interactions, key areas of interest, potential impacts, and the influence on decision-making processes, among other factors.

In response to the different characteristics and needs of stakeholders, the Group adopts diversified and flexible dialogue and engagement practices.

Our stakeholders

At the corporate level, key stakeholders include investors, customers, current and potential employees, national and international trade unions, suppliers and partners, public administrations, the media and the general public.  Dialogue with them mainly concerns development objectives and strategies, results achieved, the acquisition of new projects, corporate governance, career paths and professional development.

• direct meetings with key customers and suppliers to ensure that the solutions proposed meet the needs defined in the contract; 
• investor relations activities organised by the company or in response to specific requests from investors (current or potential); 
• employee surveys on various topics and development and training programmes to involve them in the company's growth and continuous improvement process. 

With regard to institutional relations and advocacy activities, the Company promotes dialogue with public institutions, regulatory bodies and other stakeholders in order to ensure legitimate representation and the sharing of issues of interest to the Group, such as infrastructure development plans, sustainable mobility, water and hydroelectric resource management, innovation for the development of efficient, resilient and environmentally friendly infrastructure, and the creation of jobs and value for the communities in which the Group operates. 

At the operational level, the main engagement activities are linked to the specific characteristics of each individual project. Key stakeholders in this context include partners, employees, local communities, suppliers, contractors and subcontractors, customers, local authorities and organisations such as local trade unions and NGOs (non-governmental organisations).  Webuild also believes that the environment – understood as the entire ecosystem in which it operates – should itself be considered a stakeholder.

The Group ensures maximum transparency in its communication with its internal and external stakeholders both in Italy and abroad, guaranteeing access to a continuous flow of information at a time of major investment in infrastructure, with an increasingly specialised audience. 

In 2025, the Group continued to expand its communications with its key internal and external stakeholders in Italy and abroad to ensure continuity of information, transparency and quality. Communication activities take place across various media and channels. They are monitored using dedicated performance indicators, as follows:

• ExternalCommunication - content and communication materials distributed through the Group's proprietary channels and through third-party channels (video productions, infographics and podcasts, press releases/press notes) with a Centralised production of communication content and materials distributed through the Group’s proprietary and third party channels: 1,550 videos, infographic systems and multimedia products; >170 press releases/press notes; ~2,000 editorial and multi-media content in the We Build Value digital magazine.
• Internal Communication - strengthening corporate identity and a single shared culture to respond to the company's significant growth - newsletters and demos; Expansion of the Employee Advocacy Brand Builders community and Webuilders employee app. Results are: +10,000 employees reached directly via digital channels; +50% reach on the Webuilders employee app (vs 2024); 53 companies and group contracts presented on the intranet and app; more than 4,500 posts shared by advocates in 50 offices and projects around the world; 6,000 employees involved directly in roughly 180 cascading/alignment meetings about the Group’s results and objectives (+160% vs 2024).
• Digital Communication - Company websites, magazines, webinars, surveys, social media produced: 4.6 million visits to the Group’s website. 28 million interactions via the Group’s social media. 117 million impressions on the Group’s digital touchpoints; 667,000 direct audience contacts via the digital channels.
• Face-to-Face Communication - Meetings, presentations, focus groups, workshops, interviews, consultations, career days, public events: 18 live webcams to follow construction activities at six work sites; ~11.8 thousand people involved in more than 550 meetings with local communities and their representatives; ~16 thousand people visited the Group’s projects during over 480 tours and open door events; ~880 information campaigns about the Group’s projects, which are estimated to have reached more than 190 thousand people 

With the tools and initiatives described above, Webuild is able to understand the main issues of interest to stakeholders and the impacts considered most relevant, thus making it possible to define: stakeholder engagement strategies in the territories where it operates, corporate reputation assessments, and risk assessment and monitoring activities. 

These processes are essential to ensure that stakeholder concerns are taken into account in the decision-making process.